Incorporating the Patient’s Voice and Experience in the Development of Quality Measures

It’s important to include the patient’s voice and experience in the development of quality measures, said National Health Council CEO Marc Boutin, who spoke this morning at the Pharmacy Quality Alliance’s 10th Annual Meeting in Arlington, VA.

Mr. Boutin’s remarks reflected many of the points he raised during a video interview with the National Pharmaceutical Council (NPC) last fall. In the interview, he emphasized the need to ensure that we are integrating the patient’s perspective at the time that we are trying to decide the patient’s desired health outcome. He highlighted the importance of taking patients’ aspirations into account, wrapping the outcomes around those aspirations, and measuring whether that process is actually in place and working effectively.

Part of the challenge is bringing those patient aspirations together with medical outcomes, Mr. Boutin said. 

Interested in learning more about quality measures? Watch our video montage featuring health care thought leaders who expressed the importance of useful quality measures to improve patients’ health and the overall health system.

Also be sure to watch our webinar, “Mind the Gap: Improving Quality Measurement in Accountable Care Systems,” with Dr. Kate Goodrich, director, Quality Measurement and Health Assessment Group, Centers for Medicare and Medicaid Services; Dr. Mark McClellan, director, Health Care Innovation of Value Initiative, Brookings Institution; Dr. Tom Valuck, partner, Discern Health; and Kimberly Westrich, vice president, health services research, NPC.